RETURN & REFUND POLICY

- non refundable as we do not deal with 2nd hand product

Amtech Pte Ltd Terms and Condition

We are authorised dealers of many brands including Onyx BOOX and Boyue.

We have immediate stocks and all are local deliveries.

Please kindly refer to our warranty, terms and conditions before purchase.

1. Amtech Pte Ltd will provide local warranty for all BOOX eBook eReader for the first 7 days (1 for 1 exchange) for any defect upon delivery from our online store(final decision by Amtech due to :-item’s value will be remarkably decreased due to customer’s usage/consumption; due to time-sensitive promotion sales, or customisation for specific buyers’ need or apps installation.) 

2. Remaining 6 months warranty will be cased by Onyx International Ltd, China. Do note that the buyers will have to send the items back to Onyx International Ltd in case of warranty claims. However, if the buyers prefer to work with Amtech Pte Ltd, please make appointment before approach the staffs at our office in Yishun. Amtech will try all our best to contact, manage your returns to Onyx International for further investigation of the products. Buyers will cover all postage charges.

3. These eReaders are strictly covered under warranty for “reading purpose only”. Amtech will not accept any other reasons or ‘change of heart’ due to it is not deem fit for gaming or video watching purpose.

4. Please note that Amtech will not be liable for any consequential and incidental damages related to this product. This warranty does not cover accidental damage such as screen breakage due to knocks etc. This limited warranty does not cover any damages/losses that are caused by abuse, negligence, third party repairs, misuse, or an act of God.

5. Only manufacturer defects are eligible for warranty, user-caused defects such as dropping of product, water damage, wear and tear, etc are not eligible for warranty.

6. For dead pixels and shadows, our 7 days exchange policy is only valid if there are more than 3 dead pixels, no exchange for shadows unless very serious (darker than text and more than 5cm by 5cm in area, final decision by Amtech Pte Ltd). Different batches may have different shades of white for the screen. Not all batches have the same shade. No exchange/refund will be given for such cases.

5. Product returned must be in original packaging with all the accessories in original condition.

6. For the first 7 days local shop warranty, the buyer will have to cover the return postage fee to us while Amtech Pte Ltd will pay for the return postage to you.

Please do take note that in order to claim Warranty, you would have to bring back ALL the ORIGINAL Accessories and Packaging in order to do a 1-1 Exchange. We reserve the right to reject all warranty claims that do not come with the original packaging with matching serial numbers. 

This is a requirement by all the major brands that we are carrying and we have to enforce this stringently as per their request.

 

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