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Please take note of our limited warranty policy on E-ink products.
For E-ink ebook eReader product only, as e-ink reader is a very dedicated ebook reader and is a very delicate piece of nanotech equipment.
Any online purchase - 7 days 1-1 exchange from the date of purchase * - e-commerce platform only
14 days 1-to-1 exchange from the date of purchase (Shopee/Lazada/Qoo10)
1 year limited local warranty or International Warranty by the manufacturer (Boyue - Shenzhen and E Ink Holdings Inc. Hsinchu, Taiwan)
Condition on Exchange limited to
1. Device unable to operate, start, non-responsive (within purchase grace date)
2. Device has functional defects as such as:
a. Button (s) spoilt
b. Non-responsive screen (if applicable)
c. Screen display issues **
d. Connectivity issues
e. Hardware issues (factory fault)
Conditions that are excluded but not limited to
1. Physical defects caused by mishandling/manhandling/user negligence
2. Rusting, corrosion and/or water contact
3. Packaging defects
4. Free Gifts (s) and Promotional Items (luck draw)
* Subject to the limited warranty, please refer to the e-ink Manufacturer's warranty guide included for more information.
The refund/return may not be accepted in the following cases:
① The item has been damaged by the customer's fault. (except for only opened package upon the door to door delivery)
② The item value has been remarkably decreased due to the customer's usage/consumption.
③ The item value has been remarkably decreased due to the time-sensitive sale.
④ No "change of heart" as this is an ebook reader dedicated for reading purposes only, NOT meant for game and multimedia usage.
for the E-ink Screen issue - please take note of E ink Holding International warranty: